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The procedures for referral to the Energy Ombudsman

Written by Administrator Saturday, 03 September 2011 14:47

Consumers who have a dispute with a supplier of electricity or gas can now choose to enter the National Energy Ombudsman by post or via the form available on its website. In the latter case, it is necessary to scan documents to PDF documents (copies of letters exchanged, invoices, contracts, receipts for expenses, etc.)..

The Ombudsman's website www.energie-mediateur.fr allows consumers to learn about their rights but also on how to refer to the Ombudsman. The main headings and detail "in which case take?" (Litigation concerned claims prior written), "which may bring?" (Individual consumers or their representatives), "when to enter?" (Two months after receipt by the supplier of the claim) and "how?" (Using the online form or send the complete file to the following address: National Ombudsman of energy - free response No. 59252-75443 PARIS Cedex 09).

For more information, a call center is also available at 0810 112 212 Monday to Friday from 8:30 am to 18h (price of a local call from a landline). It may also be useful to find the information site www.energie-info.fr introduced to consumers of electricity and natural gas following the opening of energy markets on 1 July 2007.