Connaitre ses droits

Useful addresses in France to defend and represent you

Last Updated on Friday, 16 September 2011 17:42 Written by Administrator Friday, 16 September 2011 17:25

There are a large number of organizations, associations, professional associations, public institutions ... which you can make to their area of ​​responsibility, a response or support your case.

You can, as appropriate, contact:

Chambers of Commerce and Industry;

Chambers of Trade;

to trade unions (addresses in the yellow pages directory of FRANCE TELECOM or the Minitel 36 11 - or from the consular agencies);

the prefecture government or your department;

branches of the Banque de France (information desk InfoBank);

Information Centres on the habitat.

If a problem with a merchant resident abroad, you can contact the Embassy, ​​Consulate or a consumer advocacy association of his country.

The following list is not exhaustive and includes only the coordinates of some national organizations. In many cases, there are representations and corresponding departmental and local level.

Commission for Access to Administrative Documents (CADA)
64, rue de Varenne - 75007 PARIS
Tel. : +33 1 42 75 79 99
Website: http://www.cada.fr/

National Commission for Data Protection Authority (CNIL)
21, rue Saint-Guillaume - 75007 PARIS
Tel. : +33 1 53 73 22 22
Website: http://www.cnil.fr/

Technical Centre for Wood and Furniture (CTBA)
10, Avenue de Saint Mandé -75012 Paris
Tel. : +33 1 40 19 49 19
Fax: +33 1 43 40 85 65
Website: http://www.ctba.fr/
E-mail: courrier@ctba.fr

National Association of Equipment of the kitchen (SNEC)
10, rue du Landing - 75852 Paris cedex 17
Tel.: +33 1 40 55 13 76
Fax: +33 1 40 55 13 77
Website: http://www.snec.org/

National Union of French Furniture Industries (UNIFA)
In Paris, 28 bis Avenue Daumesnil - 75012 PARIS CEDEX 12
Tel.: +33 1 44 68 18 00
Fax: +33 1 44 74 37 55
Website: http://www.meublefrance.com/
E-mail: unifa@mobilier.com

Virtually all insurance companies have a service "Consumers", "Customer" or "Quality" at the address is mentioned on contracts, is available from the companies or their agents.

Centre for Documentation and Information Assurance (CDIA)
26, boulevard Haussmann - 75009 PARIS

NB: The CDIA will only respond to written requests for information, it offers free brochures and a bulletin board, the 3614 Code CDIA (0.37 F / min).

Insurance Mediation
11, rue de la Rochefoucauld - BP 907-75431 PARIS Cedex 09
Tel.: +33 1 53 32 24 48
This organization distributes the complaints based on their content.

French Federation of Insurance Companies
Francis Frizon
26, boulevard Haussmann - 75009 PARIS
Website: http://www.ffsa.fr/
The use is free. His opinion is not necessary and let free to go to court. Before you enter, it is desirable to have exhausted the procedures for handling complaints specific to the insurance company concerned.

Group of mutual insurance companies
Georges Durry, mediator
9, rue de St Petersbourg - 75008 PARIS
Tel: +33 1 53 04 21 39
Website: http://www.gema.fr/gema/mutualiste/index_media.htm

Groupama
Mr. Defontaine, mediator
5-7, rue du Centre - 93195 NOISY LE GRAND CEDEX
Website: http://www.groupama.fr/

Insurance Supervisory Commission
54, rue de Chateaudun - 75436 PARIS cedex 09
Tel.: +33 1 55 07 41 41
Fax: +33 1 55 07 41 50
Website: http://www.finances.gouv.fr/CCA/index-d.htm
E-mail: mailto: cca-secg@cca.finances.gouv.fr

This administrative body may be referred to especially in cases where serious offenses are assigned to companies or mutual insurance. It is not competent to resolve contractual disputes.

League for the Rights of the Insured
BP 204-61306 L'AIGLE CEDEX
Tel.: +33 2 33 24 30 50
Fax: +33 2 33 34 45 07

Almost all manufacturers have a service "customer relations" which you can contact.

Committee of French Automobile Manufacturers
2, rue de Bratislava - 75008 PARIS
Tel.: +33 1 49 52 51 00
Fax: +33 1 49 52 51 88
Website: http://www.ccfa.fr/
E-mail: cmory@ccfa.fr

National Federation of Trade and Crafts Automobile (CANF)
Building North Axis -9 Avenue Michelet - 93583 Saint Ouen Cedex
Tel.: 01 40 11 12 96
Fax: +33 1 40 11 09 46
Website: http://www.fna.fr/
E-mail: @ alain.mercier fna.fr

National Council of Professions de l'Automobile (CNPA)
50, rue Rouget de Lisle - 92158 Suresnes Cedex
Tel.: 01 40 99 55 00
Fax: 01 47 28 44 15
Website: http://www.cnpa.fr/Home.htm
E-mail: service-communication@cnpa.fr

The Bank of France offers users a telephone inquiry about the banking problems. For the telephone number to call, the phone book in your department or the section Infobase BANK OF FRANCE.

The majority of banks has a service "consumers".

The same is true for financial firms. For those who are adherent of the French association of financial firms can be directed to:

Mediator of the French association of financial companies,
75854 Paris cedex 17

The national consumer organizations or their departmental or local representations (See sheets " Consumer groups "and" The national consumer associations ").

Other addresses:

In Marseille: Centre for Information and Documentation on Consumption (CIEDOC)
26, quai de Rive Neuve - 13007 MARSEILLE
Tel.: +33 4 91 33 38 47
Internet

Agency for Environment and Energy Management (ADEME)
27, Rue Louis Vicat - 75015 PARIS
Tel.: +33 1 47 65 20 00
Fax: +331 46 45 52 36
Regional Contacts: cf. Minitel 36 11, telephone directory, Internet
Website: http://www.ademe.fr/
E-mail: webmaster@ademe.fr

Committee on Consumer Safety (CCS)
City Martignac - 111, rue de Grenelle - 75353 PARIS 07 SP
Tel. : +33 1 43 19 56 60
Fax: +33 1 43 19 56 66
Website: http://www.securiteconso.org/
E-mail: csc@csc.finances.gouv.fr

Research Center for the Study and Observation of Living Conditions (CREDOC)
142, rue du Chevaleret - 75013 - PARIS
Publication Sales: +33 1 40 77 85 04
Documentation Centre: +33 1 40 77 85 06
Standard: +33 1 40 77 85 00
Fax (standard): +33 1 40 77 85 09
Website: http://www.credoc.asso.fr/

At European level:

European Bureau of Consumer Unions (BEUC)
36, avenue de Tervuren bte 4
1040 BRUSSELS - BELGIUM
Tel. 32 2 7 35 31 10
Website: http://www.beuc.org/index_f.htm
E-mail: consumers@beuc.org

For the clues needed to re-rent or maintenance payments, cf. sheet " Other administrations and useful references . "

Useful addresses:

cf. National associations (form " The national consumer associations ") and local associations (36 CONSOM 14).

National Association for Information on Housing (ANIL)
2, boulevard Saint Martin - 75010 PARIS
Tel. : +33 1 42 02 05 50
Website: http://www.anil.org/
E-mail: anil@wanadoo.fr

Observatory rents in the greater Paris (OLAP)
21, rue Miollis - 75015 PARIS
Tel. : + 33 1 40 56 01 47 or +33 0 40 65 05 44
Fax: + 33 1 40 61 89 89
Website: http://www.olap.asso.fr/

Federation Nationale de l'Immobilier (FNAIM)
129, rue du Faubourg St Honoré - 75008 PARIS
Tel.: +33 1 44 20 77 00
Website: http://www.fnaim.fr/

Condominium Association officials (ARC)
29, rue Joseph Python - 75020 PARIS
Tel.: +33 1 40 30 12 82
Fax: +33 1 40 30 12 63
Website: http://www.unarc.asso.fr/

National Union of real estate (UNPI)
11, quai Anatole France - 75007 PARIS
Tel. : +33 1 44 11 32 42
Fax: +33 1 45 56 03 17
Website: http://www.unpi.org/
E-mail: info@unpi.org

In Paris, Allo housing (Ministry of Housing)
Tel. : 01 40 81 34 34

French Association of Normalization (AFNOR)
11, avenue Francis de Pressensé - 93571 La Plaine Saint Denis
Tel.: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00
Website: http://www.afnor.fr/

To stop receiving ads (see data sheet " Stop advertising ")

Audit Bureau of Advertising (BVP)
11, rue Saint Florentin - 75008 PARIS
Tel.: +33 1 40 15 15 40
Website: http://www.bvp.org/
E-mail: contact@bvp.org

Conseil Supérieur de l'Audiovisuel (CSA)
Tour Mirabeau 39-43, quai André Citroën - 75739 PARIS CEDEX 15
Tel.: +33 1 40 58 38 00
Fax: +33 1 45 79 00 06
Website: http://www.csa.fr/

Union of Advertisers (UDA)
53, avenue Victor Hugo - 75116 PARIS CEDEX 16
Tel.: +33 1 45 00 79 10
Fax / +33 1 45 00 55 79
Website: http://www.uda.fr/
E-mail: infos@uda.fr